Terms of sale

Seller

Pro plans are sold by Eden, a French simplified joint-stock company with a sole shareholder (SASU), share capital EUR 200, registered office 200 rue de la Croix Nivert, 75015 Paris, France, RCS Paris 940 636 699, VAT number FR77940636699. Contact: support@subnera.com. Full details are on the legal notice page.

These terms apply to every Pro plan bought on app.subnera.com. You accept them when you confirm an order on the payment page.

The service

subnera is fleet management for IOTA Train at Home miners: a hosted hub (app.subnera.com) that shows your machines, sends alerts and runs a fixed set of remote commands, alongside the subnera menu bar app. A Pro plan raises the number of machines your account can manage and unlocks the Pro features listed on the plans page.

subnera is an independent project, not affiliated with IOTA, Macrocosmos or Bittensor. Mining rewards depend on those networks: we do not promise any level of rewards and we do not control their changes or outages.

Plans and prices

A Pro plan is a pack (Pro 5, 10, 25 or 50 machines) with a term: monthly, one year or two years. Every pack has the same features; only the number of machines differs. Longer terms cost less per month.

Prices on the plans page are in US dollars, excluding tax. Tax that applies where you live, such as VAT, is calculated by Stripe Tax. The total you will pay, tax included, is shown on the payment page before you confirm.

While your subscription stays active you keep the price you subscribed at, even if the price list changes later.

Ordering and payment

You order from your account. Payment is made on a page hosted by our payment provider, Stripe; subnera never sees or stores your card number. The contract is formed when you confirm on that page, and your Pro plan starts at once: on payment, or at the start of your trial if you get one.

During a promotion with an announced end date you can subscribe in advance: your card is saved and the first payment is taken on the end date shown on the payment page, not before. You can cancel before that date and nothing is charged.

Trial

If your account is eligible, your first Pro subscription starts with a 14-day trial. The plans page tells you before you order whether a trial is offered.

During the trial, Pro covers up to 5 machines whatever pack you chose; the full limit of your pack applies from the first payment. A card is required to start the trial. Nothing is charged during the trial: the first payment for the chosen term is taken when it ends, on day 15, and you get a reminder email before that date.

To avoid any charge, cancel with the Manage subscription button before the trial ends. Pro stays active until the end of the trial, then your account returns to the base plan.

A trial is offered once per account and once per miner. An account that already had a trial, or whose machines use a miner hotkey (the public key that identifies a Bittensor miner) already used for a trial on another account, can still buy a pack, without a trial. No trial is offered while a promotion is running.

Renewal

A subscription renews automatically at the end of each term, for the same term and at the same price, until you cancel. The renewal is charged to the payment method on file.

Before a one-year or two-year term renews, we email you between three months and one month before the renewal date, with the date and how to stop the renewal.

Changing plan

Moving to a bigger pack, or to a longer term without reducing the number of machines, takes effect as soon as you confirm: the unused part of your current period is credited and the difference is charged at once.

Moving to a smaller pack or a shorter term is not done in place: cancel the renewal, keep Pro until the end of the paid period, then choose the new pack.

Cancelling

You can cancel at any time, online, with the Manage subscription button in your account. Cancelling stops the renewal: Pro stays active until the end of the period already paid for, or of the trial, and nothing more is charged. Refunds are described on the refunds page.

Deleting your hub account also ends the subscription, within about 15 minutes, without a refund of the current period beyond what the refunds page provides.

Failed payments

If a payment fails, Stripe retries it for up to two weeks and emails you. No Pro time is added for a period that has not been paid. If every retry fails, the subscription is cancelled.

When Pro ends, your account returns to the base plan. After a 14-day grace period, machines above the base plan limit are locked, never deleted, until you take a Pro plan again or remove machines.

Right of withdrawal (consumers)

If you buy as a consumer, the law gives you 14 days from the order to withdraw without giving a reason. Because Pro starts at once, you ask for the service to begin before that period ends. In practice:

With a trial, the trial covers this period: cancel before it ends and nothing is ever charged.

Without a trial, the refunds page gives you a full refund of your first payment if you ask within 14 days of it, with no deduction for the days already used.

To withdraw, cancel with the Manage subscription button or send a clear statement to support@subnera.com, for example: “I withdraw from the contract for the subnera Pro plan ordered on [date]. Name, account email, date.”

Legal guarantee

If you are a consumer, you benefit throughout your subscription from the legal guarantee of conformity for digital services (French Consumer Code, articles L224-25-12 and following). Tell us about any problem at support@subnera.com.

Using the service

Use the service only for your own machines or those of a pool you manage, and do not try to disrupt it, bypass its limits or access other accounts. We may suspend an account that abuses the service, after a warning unless the abuse is serious.

Liability

We provide the service with reasonable care but cannot guarantee it will never be interrupted. If you buy as a business, our total liability is limited to the amount you paid for Pro in the 12 months before the event, and we are not liable for lost earnings or indirect loss. If you are a consumer, nothing in these terms limits the rights the law gives you.

Personal data

What we collect and why is described on the privacy page. Card details are handled by Stripe only.

Changes to these terms

New terms apply to new orders as soon as they are published. For a running subscription they apply from its next renewal, and we email you before that renewal; if you do not accept them, cancel the renewal. A change never alters the price or the content of a period you have already paid for.

Law and disputes

These terms are governed by French law. If you are a consumer, you also keep the mandatory protections of the country where you live. Please write to support@subnera.com first: most problems are settled directly. Failing that, the courts of Paris have jurisdiction, except where the law lets a consumer go to the courts where they live.

These terms exist in English and French. If the two versions differ, the French version prevails.